Frequently Asked Questions
How long will my order take to arrive?
For information concerning our shipping times, please visit our “Shipping & Handling” Page.
Do you offer next-day delivery?
No, because the majority of our warehouses are internationally-based, our shipping and handling times can vary and we are therefore unable to offer next-day delivery.
How much does shipping cost?
Shipping is free for all orders.
What is your refund policy?
For information concerning our refund policy, please visit our “Refund Policy” Page.
Can I track my order?
Absolutely! You’ll receive a tracking link via email once your order is dispatched. To track your orders, please visit “Order Tracking” Page.
What should I do if my order is late or missing?
Please contact our customer support with your order number, and we’ll look into it right away.
What payment methods do you accept?
We accept Visa, MasterCard and PayPal.
Is it safe to pay online?
Yes, we use secure encryption to protect all payment transactions.
Do you offer discounts or loyalty programs?
Yes! We frequently run promotions and have a loyalty program for our regular customers.
Can I use multiple promo codes on one order?
No, only one promo code can be applied per order.
Do I need to create an account to place an order?
No, you can checkout as a guest, but creating an account allows faster checkout and order tracking.
How can I reset my password?
Click on “Forgot Password” on the login page and follow the instructions.
How do I contact customer support?
You can reach us via live chat, email, or WhatsApp from 9 AM to 9 PM (GMT+4) every day.
Can I edit or cancel my order after placing it?
If your order hasn’t shipped yet, we can help you modify or cancel it. Contact us as soon as possible.